Careers

Location: Noida

Job Type: Full Time

Experience: 1+ Years of Experience

Position Overview:

We are seeking a dedicated Service Desk Support professional to join our Service Delivery team. This role serves as the first point of contact for end users, resolving technical issues related to hardware, software, and enterprise systems. The position ensures timely resolution within SLAs while maintaining high service standards. Strong communication and a customer-focused mindset are essential.

Key Responsibility:

• Provide first-line technical support for infrastructure, Client-developed applications, and enterprise solutions.
• Monitor and manage incidents via Jira Service Management, ensuring accurate logging and resolution within defined SLAs.
• Perform diagnostics and troubleshooting for hardware, software, and networks.
• Escalate unresolved issues to 2nd/3rd line support with clear documentation in Confluence.
• Maintain communication with users, ensuring regular updates and a positive customer experience.
• Contribute to continuous improvement efforts by maintaining and enhancing documentation and support processes.
• Support tools and systems such as Jira, Confluence, NetSuite, and antivirus/patch management solutions.
• Participate in a shift-based support model.
• Update and maintain accurate customer data, timesheets, and ticketing information in NetSuite and related platforms.
• Perform routine tasks such as backup management, patch management, and antivirus monitoring to ensure system integrity.
• Participate in the rollout of critical system updates and changes, ensuring minimal disruption to operations.

Requirements:

•  Minimum 1 year in a service desk or 1st line support role.
•  Proficient in Jira Service Management, Confluence, and NetSuite.
•  Strong troubleshooting skills for hardware/software issues.
•  Solid understanding of enterprise IT environments.
•  Excellent written and verbal communication skills.
•  Customer-oriented with a problem-solving mindset.
•  Willing to work in shift

Preferred Qualifications:

•  ITIL Foundation Certification (or willingness to obtain within 12 months).
•  Degree in IT , B.Sc or B.A. or equivalent technical training.
•  Familiarity with enterprise support practices and service management workflows.
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Location: Noida

Employment Type: Full-Time

Experience: Minimum 7 years

Position Overview:

As a DevOps and AWS Engineer, you will be responsible for designing, implementing, and maintaining our cloud infrastructure and CI/CD pipelines. You will work closely with development, operations, and security teams to ensure our systems are scalable, resilient, and secure.

Key Responsibilities:

• Cloud Infrastructure Management:
  • Design, deploy, and manage AWS infrastructure using best practices.
  • Ensure high availability, scalability, and security of AWS services.
  • Implement Infrastructure as Code (IaC) using tools such as Terraform and Ansible
• CI/CD Pipeline Development:
  • Implement and manage CI/CD pipelines using tools like AzureDevOps, GitLab CI.
  • Security and Compliance: Integrate automated testing, security scans, and other quality gates into the CI/CD process.
  • Monitor and optimize pipeline performance.
• Automation and Scripting:
  • Automate repetitive tasks using scripting languages (e.g., Python, Lambda).
  • Develop and manage custom automation solutions to improve operational efficiency.
• Monitoring and Logging:
  • Implement monitoring and logging solutions to ensure system reliability and performance.
  • Set up alerts and dashboards using tools such as CloudWatch, Prometheus, Grafana, or ELK stack.
  • Perform root cause analysis and implement corrective actions for incidents.
• Collaboration and Support:
  • Collaborate with development teams to ensure seamless integration of new features and services.
  • Provide support for production environments, including on-call support as needed.
  • Assist in the evaluation and selection of new tools and technologies.
• Security and Compliance:
  • Implement and maintain security best practices, including IAM roles, security groups, and encryption.
  • Ensure compliance with industry standards and regulatory requirements.
  • Conduct regular security assessments and vulnerability scans.

Qualifications:

• • Bachelor’s degree in Computer Science, Information Technology
  • Minimum of 7 years of experience in DevOps, cloud infrastructure, and AWS.
  • AWS Certified Solutions Architect
  • Proven experience with AWS services, including EC2, S3, RDS, Lambda, VPC, and IAM.
  • Strong understanding of DevOps principles and practices.
  • Hands-on experience with CI/CD tools such as Jenkins, GitLab CI, or AzureDevOps.
  • Proficiency in scripting languages such as Python, Bash
  • Experience with configuration management tools like Ansible, Puppet, or Chef.
  • Proficiency of containerization and orchestration tools, such as Docker and Kubernetes.

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Location: Noida

Experience: 3+ years of experience in software development

Key Responsibilities:

· Implement front-end solutions using Angular, JavaScript, and TypeScript.

· Design, develop, and maintain REST APIs using C# and .NET.

· Contribute to database management using MS SQL Server and ORM tools like Entity Framework.

· Collaborate with teams to improve JavaScript and CSS quality through code analysis and recommendations.

· Work on traditional data warehousing, including ETL processing and tools such as SSIS and SSRS.

· Leverage business intelligence tools such as Power BI and Microstrategy for data analysis.

· Ensure effective use of CI/CD pipelines and participate in the software development lifecycle (SDLC), with a focus on Agile methodologies.

· Collaborate in a team environment, practicing disciplined use of source code control and process documentation.

Required Skills:

· Strong expertise in Angular, JavaScript, and TypeScript.

· Proficient in C#, .NET, and REST API development.

· Solid understanding of SQL Server, ETL processes, and data warehousing.

· Hands-on experience with SSIS, SSRS, and business intelligence tools (e.g., Power BI, Microstrategy).

· Familiar with HTML5, software design patterns, and best practices.

· Knowledge of Docker, Kubernetes, and cloud environments is a plus.

Additional Requirements:

· Excellent problem-solving skills and ability to work collaboratively in a team.

· Strong written and verbal communication skills in English.

· Good time management and organizational abilities.

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Location: Noida

Job Type : Full-Time

Experience: 7+ Years

Department: Operation/ Security

Reports To: Operation Director

Job Summary:

The Security Operational Manager is responsible for overseeing the day-to-day operations of the organization’s security infrastructure. This role involves managing the security operations center (SOC), leading incident response efforts, and ensuring the effectiveness of security policies, procedures, and protocols. The Security Operational Manager will collaborate with various departments to safeguard the company’s information assets and maintain a robust security posture.

Key Responsibilities:

· Manage Security Operations: Oversee the daily activities and operations of the security operations center (SOC), ensuring continuous monitoring, detection, and response to security incidents.

· Incident Response: Lead the incident response team in identifying, managing, and resolving security breaches and vulnerabilities. Conduct post-incident analysis and reporting to prevent future occurrences.

· Security Monitoring: Implement and maintain security monitoring tools and technologies to detect and respond to threats in real-time.

· Penetration Testing and Vulnerability Scanning: Conduct regular penetration testing and vulnerability scanning to identify and mitigate security weaknesses within the organization’s systems and applications.

· Policy and Compliance: Develop, enforce, and update security policies, procedures, and protocols in alignment with industry standards and regulatory requirements. Ensure compliance with relevant laws and regulations.

· Team Leadership: Tain, and mentor the security operations team, fostering a culture of continuous improvement and professional development.

· Risk Management: Conduct regular security risk assessments and implement mitigation strategies to reduce identified risks.

· Collaboration: Work closely with IT, legal, and other departments to ensure comprehensive security measures are integrated into all business processes.

· Reporting: Prepare and present regular reports on security operations, incidents, and compliance status to the Customers.

· Emergency Response: Develop and maintain emergency response plans for security incidents, ensuring the organization is prepared for potential crises.

Qualifications:

· Education: Bachelor’s degree in Computer Science, Information Security, or a related field..

· Experience: Minimum of 7 years of experience in information security, with at least 3 years in a managerial role overseeing security operations.

· Certifications: Relevant certifications such as CISSP, CISM, CEH, or similar are highly desirable.

· Technical Skills: Proficient in security technologies such as SIEM, IDS/IPS, firewalls, antivirus software, and endpoint protection. Expertise in conducting penetration testing and vulnerability scanning.

· AWS Expertise: In-depth knowledge and experience with Amazon Web Services (AWS) security practices and tools.

· Knowledge: In-depth understanding of security frameworks (e.g., NIST, ISO 27001), compliance requirements (e.g., GDPR, HIPAA), and incident response best practices.

· Leadership: Strong leadership and team management skills with the ability to motivate and guide a diverse team.

· Communication: Strong verbal and written communication skills, with the ability to convey complex security issues to non-technical stakeholders.

Working Conditions:

· The role may require occasional on-call work to address security incidents.

· Must be able to work in a high-pressure environment and handle multiple tasks simultaneously.

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